1. What are Cookies?
Cookies and other similar tracking technologies are small text files or code placed on your device (e.g., computer, smartphone or other electronic device) when you use our website or view a message. Cookies allow a website or app to recognise a particular device.
For example, we may monitor how many times you visit our website, which pages you go to, traffic data, location data and the originating domain name of your internet service provider. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.
You can set your browser not to accept cookies and our websites below tell you how to remove cookies from your browser. However, some of our website features may not function as a result.
- recognise you whenever you visit our website (this speeds up your access to our website as you do not have to log in each time);
- obtain information about your preferences and use of our website;
- carry out research and statistical analysis to help improve our content and services and to help us better understand our users’ requirements; and
- target our marketing and advertising campaigns and those of our affiliates more effectively by providing interest-based advertisements that are personalised to your interests; and
- make your online experience more efficient and enjoyable.
4. Types of cookies
The cookies we place on your device fall into the following categories:
- Session cookies—these allow our website to link your actions during a particular browser session. These expire each time you close your browser and do not remain on your device afterwards
- Persistent cookies—these are stored on your device in between browser sessions. These allow your preferences or actions across our website to be remembered. These will remain on your device until they expire, or you delete them from your cache.
- Strictly necessary cookies—these cookies are essential for you to be able to navigate our website and use its features. Without these cookies, the services you have asked for could not be provided
- Performance cookies—these cookies collect information about how you use our website, e.g., which pages you go to most often. These cookies do not collect personally identifiable information about you. All information collected by these cookies is aggregated and anonymous, and is only used to improve how our website works
- Functionality cookies—these cookies allow our website to remember the choices you make (such as your user name, language, last action and search preferences) and provide enhanced, more personal features. The information collected by these cookies is anonymous and cannot track your browsing activity on other websites
- Targeting cookies—also known as advertising cookies, these cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement on our website and help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with our website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers.
5. The cookies we use
The table below provides more information about the cookies we use and why:
Analyse Website usage, including the number of page views and unique visitors)
Tracking information about website visitors, enabling conversion tracking and website audience creation
Tracking users information when they engage with our live chat feature
Track users preferences to cookie tracking
Marketing communications and conversion optimisation
Google Analytics remarketing and search engine optimisation
To connect Google searches with visits to our Website. Also, to connect activity on a website with the Google Ads network for the remarketing of our products and services, and to generate demographic and interest reports.
Track ad conversions from Facebook ads, optimise our ads, build targeted audiences for future ads, and remarket to people who have already taken some kind of action on our Websites.
Linkedin Insight Tag
Track ad conversions from LinkedIn ads, optimise our ads, build targeted audiences for future ads, and remarket to people who have already taken some kind of action on our Websites.
Track ad conversions from Bing ads, optimise our ads, build targeted audiences for future ads, and remarket to people who have already taken some kind of action on our Websites.
Track users experience on site and application, record and report bugs and errors.
Track path taken through our web pages and optimisation
6. Other technologies we use in email marketing
We also use pixels or web beacons in direct marketing emails that we send to you. These pixels track whether our email was delivered and opened and whether links within the email were clicked. They also allow us to collect information such as your IP address, browser, email client type and other similar details. We use this information to measure the performance of our email campaigns, and for analytics.
You can always opt-out of our marketing communications by using the unsubscribe link located at the bottom of our email communications, or you can email us at firstname.lastname@example.org.
We will ask for your permission (consent) to place cookies or other similar tracking technologies on your device, except where these are essential for us to provide you with a service that you have requested.
8. How to turn off cookies
If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of our website.
To find out more about cookies, including how to see which cookies have been set and how to manage and delete them, you can visit the third party website: www.allaboutcookies.org
Last updated: 10 May 2023